Technology + People + Process

What's new in Microsoft Dynamics CRM for Outlook?
Jul 21
2012

What's new in Microsoft Dynamics CRM for Outlook?

Microsoft Dynamics CRM for Microsoft Office Outlook includes the following new features:

  • The E-mail Router is no longer required to send and receive Microsoft Dynamics CRM 4.0 e-mail messages.
  • Setup and configuration are now separate programs.
  • There is an updated look that uses the 2007 Microsoft Office system user interface components, such as the Ribbon, which replaces the traditional menu and toolbar.
  • A Diagnostics Wizard can be used to troubleshoot issues with Microsoft Dynamics CRM for Outlook.
  • The Mail Merge feature has been added to the Web application. You can now specify the details of the Microsoft Dynamics CRM activity created by Mail Merge.
  • There are several technical changes to synchronization to reduce the time that is required to go offline.
  • Activity tracking and synchronization improvements are included. Microsoft Office Outlook tasks can now be mapped to Microsoft Dynamics CRM letters, faxes, tasks, and telephone calls.

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