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Microsoft Dynamics CRM E-mail Router software requirements
Jul 21
2012

Microsoft Dynamics CRM E-mail Router software requirements

This section lists the software and application software requirements for Microsoft Dynamics CRM 2011 E-mail Router.

Microsoft Dynamics CRM E-mail Router Setup consists of two main components: the E-mail Router and the Rule Deployment Wizard. The E-mail Router component installs the E-mail Router service and E-mail Router Configuration Manager. You use the E-mail Router Configuration Manager to configure the E-mail Router. The Rule Deployment Wizard component deploys the rules that enables received e-mail messages to be tracked.

You can install the E-mail Router and Rule Deployment Wizard on any computer that is running one of the following operating systems, and that has network access to both Microsoft Dynamics CRM and the e-mail server:

Windows 7 32-bit and 64-bit editions

Windows Server 2008 (x64 versions) or Windows Server 2008 R2

Rule Deployment Wizard Requires MAPI

The Rule Deployment Wizard requires the Microsoft Exchange Server Messaging API (MAPI) client runtime libraries. To install the MAPI client runtime libraries, see Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1.

If you are installing the Rule Deployment Wizard on a system that uses Microsoft Exchange Server 2010 as its e-mail server, you must also have installed Update Rollup 2 (or later) of Microsoft Exchange Server 2010. For more information, see Update Rollup 2 for Exchange Server 2010 (KB979611).

Exchange Server

Microsoft Exchange Server is only required if you want to use the E-mail Router to connect to an Exchange Server e-mail messaging system. To do this, you can install the E-mail Router on any of the supported Windows or Windows Server operating systems that have a connection to the Exchange Server. The E-mail Router supports the following versions of Exchange Server:

Exchange 2003 Standard Edition SP2 or SP3

Exchange 2003 Enterprise Edition SP2 or SP3

Exchange Server 2007 Standard Edition

Exchange Server 2007 Enterprise Edition

Microsoft Exchange Server 2010 Standard Edition

Microsoft Exchange Server 2010 Enterprise Edition

Microsoft Exchange Online

Messaging and transport protocols

Microsoft Dynamics CRM E-mail Router supports a variety of e-mail messaging and transport options.

POP3

POP3-compliant e-mail systems are supported for incoming e-mail message routing.

If you configure the Microsoft Dynamics CRM E-mail Router to connect to a POP3-compliant e-mail server, the server must support RFC 1939.

Transport protocols

Both SMTP and Exchange Online with Exchange Web Services (EWS) are messaging transport protocols that are supported for outgoing e-mail message routing.

If you configure the Microsoft Dynamics CRM E-mail Router to use an SMTP-compliant transport service, the server must support RFC 2821 and RFC 2822.

Exchange Online

Microsoft Exchange Online is a hosted enterprise messaging service from Microsoft. It provides the robust capabilities of Microsoft Exchange Server as a cloud-based service. To learn more, see Exchange Online.


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